Reviews - Page 7 - Tokyo Automotive

John & Betty Thompson

12/20/2018

maintenance requirement

Mr. Thompson, Thank you so much for the many years you've been coming to my shop! We love working on your Honda Accord. With Kind Regards, Tatsu Tsuchida

- Tokyo Automotive

Steve Murray

12/19/2018

Great place to take your car for maintenance and repairs. Prompt, trustworthy service.

Mr. Murray, Thanks for the many years in support of your shop. Love that you are a firm believer in preventative maintenance on your Honda Pilot! Tatsu

- Tokyo Automotive

William Caro

12/19/2018

The shop knows it’s business and no monkey businesses is going on. They clearly explain everything to you and never talk down to you. The work is guaranteed for 3 years, wow. The tech’s are well trained and can trouble shoot any issues. Jasper in the office is a breath of fresh air, easy to be around and prompt to call you back when you car has been diagnosed. And let’s not forget the pre/ post purchase inspection with pictures of the underside on your vehicle with full report, who does these things?? Well let me tell you Tokyo automotive repair does.

William, Thanks for the opportunity to work on your beautiful Toyota Tundra! In regards to the 3 year 36K warranty; our philosophy is that if the part we're putting on your car isn't going to last you that long, we shouldn't be putting it on your vehicle. We do not cut corners. And thank you for also bringing up our communication. We absolutely pride ourselves in the level of communication we have with the customer and our level of transparency. Our DVI/Digital Vehicle Inspection absolutely adds to that too. With Kind Regards, Tatsu Tsuchida

- Tokyo Automotive

Ollie Weaver

12/19/2018

The personnel were friendly, very knowledgeable, straightforward and honest. I was treated with the utmost respect. They explained exactly what the problem was and what was necessary to correct it. I recommend their service to anyone.

Ollie, I appreciate the kind words, despite what happened to your Acura Integra. The thing is so clean, it's a shame it went through a flood. As we speak we are in talks with the insurance companies on what to do next. With Very Kind Regards, Tatsu Tsuchida

- Tokyo Automotive

Cindy

12/15/2018

I Love Tokyo Automotive....They really take the time to make sure your car is in excellent shape, they don't try and sell u stuff if you don't need it, like a lot of places do. I used to go to Toyota of orange and they just rush you in and out and don't take the time like Tokyo does. I will always go to Tokyo....Thanks guys for taking such good care of my car... You guys are the best...

We believe the dealership is more interested in selling you a vehicle than the longevity of your current one. That's the major difference between a independent garage than the dealership. Thanks again for the oportunity to work on your older Toyota Camry. With Kind Regards, Tatsu Tsuchida

- Tokyo Automotive

Honda Element Driver

12/14/2018

My Honda Element had an unknown oil leak and was towed to their shop. I had never used them before. They went through the car, found the minor problem and did the repair quickly! They also provided a list of suggested repairs sorted by importance along with the pricing. I will defiantly be coming back and would highly recommend them...

Ric, With the amount of miles on this Honda, this Element is in great condition. With a little more TLC, it'll likely last another 100K. Thanks for letting us work on it. With Kind Regards, Tatsu Tsuchida

- Tokyo Automotive

Steve Biffar

12/11/2018

Best service I have experienced in the automotive repair field. High attention to detail. Transportation to and from the facility greatly appreciated. You can have complete confidence the repair will be correctly done. Highly recommended.

Thanks Steve for the opportunity to work on your 2010 Toyota. Those pesky TPMS sensors die every so many years. Let us know when you're ready to have us do Transmission fluid on your Camry. Tatsu

- Tokyo Automotive

Tim O`Donovan

12/1/2018

Great service. Owner went out of his way to make sure my car was taken care of and made sure my car had a thorough check and didnt offer me extra work that i didnt need.

Tim, Whenever possible I try to take customer's cars to dealer for the recalls so you don't have to. Also sorry that it took so many Starters to get it right. Appreciate your patience while we sorted through the defective units for your '07 Toyota Yaris. Also appreciate the amount of work you let us do on the car. Should last you much longer now that Automatic Transmission Fluid has been changed out. With Kind Regards, Tatsu

- Tokyo Automotive

Leland Akasaki

11/19/2018

Great service as always!

Hello Leland, Thanks for the many years in support of our family business. Appreciate you bringing down your Camry (and Corolla). Next time lets do those lower control arms, as the bushings on those over the years start to go bad on many Toyota vehicles. Tatsu

- Tokyo Automotive

Milagros (Mila) Olaes

11/18/2018

Overall 5 star! I will recomend to my friends...

Mila, With the amount of work you let us do on that Rav4, should with no problem last you another 240K miles. Hope your daughter loves it! Toyota vehicles with a little TLC will go for a very long time. Tatsu

- Tokyo Automotive

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