Another reason we continue to go to and recommend Tokyo Automotive -- should be in the dictionary as an additional definition to "trustworthy" and "ethical".My mother-in-law's Toyota Highlander had a couple of recall notices so we had to take it to the Toyota dealer to do the necessary recall repairs. Dealer did the recall repairs and then told us that it needed a new water pump and they would replace it while we waited. Estimate was something like $400. Husband said no. Dealer insisted that it needed a new water pump. And then he added that we should have something else (don't recall what it was) fixed "as long as we're in there" since "it would have to be replaced *eventually*" and "it's a difficult part to get to" ... also another $400 or so for a total of nearly $800 in "necessary" and "recommended" repairs.Husband refused and told him we'd take it to our mechanic, Tokyo Automotive, to have it looked at and repaired if necessary. Dealer actually said we would be taking a big risk by not having it replaced right there and then -- very pushy. Husband thanked the dealer for the recall repairs and left. If it was truly necessary and going to cost $$$ then, without hesitation, we'd give Tokyo Automotive the business since we trust their work.Took it to Tokyo Automotive and explained what the dealer mechanic said. Aki looked it over thoroughly and gave me the diagnosis: water pump is fine. Everything working as it should. Nothing to repair or replace. Seriously.
In regards to the leak, now that it's been a few months and a few visits later there is still no sign of leakage from your mother-in-law's car. Toyota, post 2002, started making into their water pumps what they call a "weeping hole" which is essentially a hole with a ball bearing in it and behind it a XX lbs. spring. In certain over pressure situations such as extremely hot days, (like the day back in July you visited me first for this) it's designed to let a small amount of coolant out. Reason for this is they'd rather let it leak a little than for the water to attack the bearing in the front of the water pump. It's an actual Toyota TSB.Besides your Mom-in-law's car only has 25K on it. No way! I've never seen a water pump on a Toyota go out at that mileage!
- Tokyo Automotive