Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1
5

Thank you so much for taking care of my brake issue after multiple returns to another mechanic. Also, it is so helpful to offer shuttle service to clients that is most appreciated. Thank you again for the wonderful service on my car and the terrific treatment from your staff.

5

You guys were very prompt and even completed the work $55 under your quote. I felt very comfortable leaving my vehicle with you guys. I'll come to your shop first for any work my 4Runner requires from now on. Thanks!

4.5

good front office service.

5

Excellent service, they know their stuff, free loaner and friendly boot! I am a part time weekend mechanic myself but I slowed down quite a bit because of my hip problem. So I know much more than changing oil and tire. When Tokyo Auto technicians explains to me the problem with my car, I know they are being honest and not playing games with me because I know my stuff. On June 17th 2015, I took my 2005 Toyota Sienna with about 160,000 on it to Tokyo Auto because the Check Engine Light is on. During their diagnosis they found the following: Cylinders 2, 3 and 4 are miss firing and so they requested my approval to R&R some of the stuff associated with it and some other stuff since this is an older car. I give OK to about 80% and the rest I do myself. So the car has been in out of the shop for two more times. The 2nd time CEL still on, so R&R both camshaft solenoid and made adjustment. I only paid for the parts. The 3rd time, CEL came on with different codes, it is intermittent miss firing. I would be more than willing to pay for their time and effort but the old man said no charge and requested that I change my gas brand. I would recommend this shop with no questions ask.

3

Service is great, but cost has gone up significantly and thus value is diminished. Over $60 for a basic oil/filter change with non-synthetic oil...$38.50 for air filter (OEM Infiniti price lists at $24.85).

Mr. Lew, Thanks for your review. Sorry but I have to make a correction. Your FX35 requires 2 air filters. So at the dealer that would be 24.85X2 = 49.70. Also dealer's cash and carry policies vs. what they charge when a technician installs it are two very different prices. I would imagine that if you had done it at the Infiniti dealer that they would charge you somewhere close to $60/70. As for the costs going up, I've done my homework and have shopped around the neighborhood. The better independent shops in the Yorba Linda, Placentia, Brea, Anaheim hills area ...many of them are charging $90-100 for that basic oil service. Yes there are places that do it for cheaper than us, but they tend to be shops that I wouldn't feel comfortable sending my mother to. I appreciate the comment because it gives me an opportunity to talk candidly about it. Thanks Mr. Lew for your many years of patronage. I hope this is a worthy explanation, and that we can continue to service your vehicle for the years to come.

- Tokyo Automotive
5

Radiator had to be replace and Tokyo Automotive did it at a great value and price!

5

Got off work at 5:30 and noticed my back-left tire was flat. Everywhere was closed/closing but I have them a call and even tho they were closing at 6pm, they let me swing by. I made it in time and they help patched my tire. Took a little longer bc I had a lock-but with no key for it. By the time they finished it was well over 6pm. Would have to get a tow truck (lock-nut) if they haven't help me. :)

4

Felt like I was shown respect and honest answers. They diagnosed the issue and it fixed the issue. Also save over 100 from other quotes.

4

Tatsu and crew did a great job! Thanks!

5

Great service as always!

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