Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1
5

good service !

5

I've been bringing my Honda here for years. Tatsu,Aki, and the staff are really nice,fair and honest. My family bring there cars here as well. And will continue to bring my Honda and other cars here for sevice. Thank you Tatsu, Aki and everyone at Tokyo auto

5

Had a great experience bring my car in for some major repairs. Was provided a full detail of issues and recommendation for repairs required. I know I was in great hands and customer service was excellent. Highly recommend.

5

Had a great experience in bringing my car in for tune up and repairs. Reports were very detailed with thorough explanations and what needs to be done. Car runs very smoothly and very satisfied with service and repairs.

3

Brought the car in at 8:10 and it was ready at 11:30am. That is ok. I agreed to it. Had alignment done and the car still veers to the right. I will check the tire pressure to see if that is the issue.

Hello Tom, You and I had a phone conversation and an email to resolve this. I appreciate the opportunity to address any shortcomings we have. But for the purposes of transparency to those who see this I wanted to explain to reading audience what had happened. Upon seeing the initial Yelp review Tom had placed, I immediately talked to my alignment guys. We looked up records and discovered that the alignment on Mr. Summerford's 08 xB were dead on straight. Unfortunately it was a Sa, and Sa has a tendency to be filled with oil services and people who can't otherwise see us during the week. All we had time for was the alignment. But my alignment guys did notice the tires were beat. That might explain the continued pulling sensation. I explained this to Tom in an email and a phone call. Tom seems happy now.

- Tokyo Automotive
5

Very nice of you to drive me home! Very curtious staff and was very helpful to my finance.

5

I love having a trustworthy mechanic. We've been taking our cars to Tokyo Automotive for many years now. We actually even purchase our cars based on whether they can service them. Recently we were shopping for a used car for our daughter and narrowed our search to Scion since Tokyo Automotive can service them and Tatsu thinks very highly of the brand. We found a 2013 Scion xD with just under 20,000 miles, still under factory warranty, and a really good deal. We made sure that we had a Contract Cancellation Option Agreement in place when we purchased from the dealer [Audi Mission Viejo - an excellent experience there, btw] since we were going to take it the next day to Tokyo Automotive for a full inspection and in case there was anything seriously wrong with the car that would cause us to return it. Tokyo Automotive charged around $90 for an In-Depth Inspection where they inspect, test and prepare an itemized assessment of about twenty different categories: oil, fluids, belts, transmission, battery, brakes, suspension/subframe bushings, motors, switches, and more, as well as test drive the car. We got the phone call we were dreading that told us there was a problem. They'd discovered that the rear shocks were leaking. BUT Tatsu calmed us and said it was a warranty item. We took it to Norwalk Toyota who promptly corrected it under warranty, no problem. Great experience and one of the many reasons we continue to use and highly recommend Tokyo Automotive.

In regards to the leak, now that it's been a few months and a few visits later there is still no sign of leakage from your mother-in-law's car. Toyota, post 2002, started making into their water pumps what they call a "weeping hole" which is essentially a hole with a ball bearing in it and behind it a XX lbs. spring. In certain over pressure situations such as extremely hot days, (like the day back in July you visited me first for this) it's designed to let a small amount of coolant out. Reason for this is they'd rather let it leak a little than for the water to attack the bearing in the front of the water pump. It's an actual Toyota TSB.Besides your Mom-in-law's car only has 25K on it. No way! I've never seen a water pump on a Toyota go out at that mileage!

- Tokyo Automotive
5

I always trust this shop for all my auto service needs. Excellent work every time.

4.5

Excellent service

5

Always great service. Their advice for maintenance is top notch

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