I love having a trustworthy mechanic. We've been taking our cars to Tokyo Automotive for many years now. We actually even purchase our cars based on whether they can service them. Recently we were shopping for a used car for our daughter and narrowed our search to Scion since Tokyo Automotive can service them and Tatsu thinks very highly of the brand. We found a 2013 Scion xD with just under 20,000 miles, still under factory warranty, and a really good deal. We made sure that we had a Contract Cancellation Option Agreement in place when we purchased from the dealer [Audi Mission Viejo - an excellent experience there, btw] since we were going to take it the next day to Tokyo Automotive for a full inspection and in case there was anything seriously wrong with the car that would cause us to return it. Tokyo Automotive charged around $90 for an In-Depth Inspection where they inspect, test and prepare an itemized assessment of about twenty different categories: oil, fluids, belts, transmission, battery, brakes, suspension/subframe bushings, motors, switches, and more, as well as test drive the car. We got the phone call we were dreading that told us there was a problem. They'd discovered that the rear shocks were leaking. BUT Tatsu calmed us and said it was a warranty item. We took it to Norwalk Toyota who promptly corrected it under warranty, no problem. Great experience and one of the many reasons we continue to use and highly recommend Tokyo Automotive.
In regards to the leak, now that it's been a few months and a few visits later there is still no sign of leakage from your mother-in-law's car. Toyota, post 2002, started making into their water pumps what they call a "weeping hole" which is essentially a hole with a ball bearing in it and behind it a XX lbs. spring. In certain over pressure situations such as extremely hot days, (like the day back in July you visited me first for this) it's designed to let a small amount of coolant out. Reason for this is they'd rather let it leak a little than for the water to attack the bearing in the front of the water pump. It's an actual Toyota TSB.Besides your Mom-in-law's car only has 25K on it. No way! I've never seen a water pump on a Toyota go out at that mileage!
- Tokyo Automotive