Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1Buena Park Sat: 8:00 AM - 3:00 PM
5

The place is very professional love the service I was informed an helped in the ways i was hoping to be serviced

We love hearing this, Andre! Thank you for the awesome review!

- Tokyo Automotive
5

Love these guys! The hybrid battery in my 10+ year old died suddenly. Dealer suggested I look into other options since the they would charge >$5K. My wife remembered Tokyo Automotive Repair since she has driven by it many time. I called them and they immediately knew what to do, gave me an estimate and arranged a loaner vehicle for me. Best part is, they replaced the battery (not easy to do) at a cost less than half the dealers estimate, then delivered the washed and vacuumed car on time. The owner and Rakesh are great guys who know what is going on, were very clear what they would and needed to do, accurately estimated the cost and never once tried to up-sell me into other stuff. What a pleasure it was to support a local business. They will be getting all my business from now!

Steve, while I can't always promise to be the cheapest, I will promise that I will be thorough and give a few options. Super happy that you chose to do business with us, and I thank you for your continued support of Tokyo Automotive.

- Tokyo Automotive
5

Love these guys! The hybrid battery in my 10+ year old died suddenly. Dealer suggested I look into other options since the they would charge >$5K. My wife remembered Tokyo Automotive Repair since she has driven by it many time. I called them and they immediately knew what to do, gave me an estimate and arranged a loaner vehicle for me. Best part is, they replaced the battery (not easy to do) at a cost less than half the dealers estimate, then delivered the washed and vacuumed car on time. The owner and Rakesh are great guys who know what is going on, were very clear what they would and needed to do, accurately estimated the cost and never once tried to up-sell me into other stuff. What a pleasure it was to support a local business. They will be getting all my business from now!

Thanks for trusting us with your Hybrid, Steve. We appreciate the opportunity to earn your business. Thanks for the 5-stars!

- Tokyo Automotive
5

With car repair, so much has to do with trust. I trusted Tokyo Repair's reputation before I arrived, which was confirmed with the professionalism of the team. The manager kept me up to date with the progress of my vehicle, and followed through with every detail he promised. I like that!

Thank you, Beverly, for placing your trust in our auto repair team. We appreciate your support and we are thrilled you're happy with our service. :-)

- Tokyo Automotive
5

Tokyo Automotive is professional, honest, and considerate. Quality work done on time at a fair price.

Thanks for the fantastic 5-star review Chris, we always enjoy seeing you and servicing your Infiniti. Thanks for trusting us with your car!

- Tokyo Automotive
5

I drive from Claremont to Placentia for my service. I won't let anybody else service my 2004 Sequoia.

We are honored to have earned your trust, Oscar. Thank you!

- Tokyo Automotive
5

Tokyo Automotive is always very professional and helpful. My car was repaired perfectly and less than the estimated cost. I am very pleased and recommend them strongly.

Thanks for the rave review, Chris! We appreciate your support and hope you have a terrific week. :-)

- Tokyo Automotive
2

Unprofessional to a certain extent

Mr/Ms. Abel, I would love to know your real name so that we can look into the specifics of your case and why you feel that way about our service. I am sorry that you feel that way and I assure you that whatever your experience was that it is the exception and not the norm. We pride ourselves in our 3 year 36K warranty, complimentary rentals/loaners, and our attention to detail. We also feature ASE certified technicians (two master techs are on staff). Feel free to contact me though on the specifics of your case. Tatsu Tsuchida

- Tokyo Automotive
1

If I could give zero stars I would. I caught them telling me layers and layers of lies after I would point certain things out then they would apologize for there mistakes and cover with other BS. Just don't lie to the customer be straight forward.

5

I've been bring my vehicles here for several years now and have been pleased with the service. The guys at Tokyo Automotive have been fair and honest, without the high pressure upselling of services that I've experienced at the dealerships or other shops. I'd definitely recommend this business for your vehicle service.

Thanks for the five stars, Sunny! We appreciate your support and look forward to seeing you again next time. :-)

- Tokyo Automotive
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