I took my car to two shops and neither could fix it. I researched shops and found the reviews for this shop and I took a chance. I am very happy that I did. I brought it in, they took good care of it and even got me a courtesy rental. Jasper and Tatsu were very personable and I felt like I was in good hands. As a woman, finding a shop that treats you with respect has been a little difficult, I have to say. But at Tokyo Automotive, I was treated without condescension and I felt confident that I could trust the estimate. I paid for my service and drove off. Later that night, I had a ghastly sound coming from where the repair was. I had my car towed back to the shop and started to worry that things weren't going to work out. I was not in good spirits when I went back and nervous that there was more than met the eye. But again, the gentleman took great care of me. They checked it out, saw what it was, fixed it, and I was on my way. My little car is back in business. It's easy to write a review for a place that is great but when there's a hitch, it can be tempting to lash out. For me, how a company handles it's errors says more about them than how it handles those transactions that went all rosey. Jasper and Tatsu, again treated me with respect, they understood my anxiety about having to come back, they saw me right away, and I left feeling great. This store is a gem. I am a customer for life and would happily refer anyone to them. Thanks to everyone at Tokyo Automotive, you guys are top notch.
Hyundai Accents are great little cars. It's too bad that many owners treat them like disposable cars ...except for you. You Karla have seemed have kept up on this little gem's maintenance, thus we believe that car will go another 120K miles.
As for the kind words, absolutely we take care of our customers, and own up to our mistakes. I really appreciate that you gave us the benefit of the doubt instead of "lashing out" Sometimes the best customers are those that understand we are human and allow us to make mistakes. Thank you!
- Tokyo Automotive