Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1
5

The Tokyo automotive team does good work. They also take pictures of any issues they find and post them on a web link for you to look at. Very convenient.

The web portal certainly cuts down on the BS; forgive the pun. Our new system certainly has leveled up our transparency.

- Tokyo Automotive
5

I was blown away at how advanced and transparent this service was. Far beyond any mechanic I’ve ever gone to. You know how, if you’re like me and don’t know much about cars, you go to take your car in to a mechanic and then whatever they tell you you just have to take their word for it even if it doesn’t feel all the way right? The system they have at Tokyo gives you real time updates on the work being done on your car with detailed notes that you can understand and you can access anytime through an online link they send you. I’ve seriously never seen anything like it before. But by time Tatsu called me to give me a rundown of everything, I was pretty much already on the same page as them. They are all super friendly and helpful, they priced the work fairly and affordable for the level of detail I got, and made sure I felt good about the transaction. I’ve had some real crummy experiences in the past, which is I will not be bringing my cars anywhere but Tokyo in the future. I highly recommend this automotive repair.

5

Quick. Very detailed estimate. Nice.

5

Tokyo Automotive repair was so generous in offering St. Jude Hospital employees a free oil change service during Covid-19 as a thank you to caregivers. I took my car in for the service and not only did they change my oil, they did an overall check up of my car and and gave me a detailed report of what was good and what needed some attention. My car was ready when I got there, they even gave me a ride to work and the owner is very personable, honest and informative. Very professional repair shop, I highly recommend them.

5

Outstanding service. Very thorough and complete explanation in terms that a person can understand. Extremely polite, by all persons I had Contact. They went out of way to be helpful. On a scale of one to ten, a definite TEN !

5

Great family experience! The service is amazing and they even go the extra mile to wash your car after fixing your car. Definitely found a new home for my car repair needs.

5

Great team and exceptional communication throughout the repair process.

5

Very professional group. Love the online communication. So easy and convenient. Added benefit of getting car picked up and delivered. Tatsu and his parents are professional yet down to earth. Try them out, you won’t be disappointed!

5

Nice small family owned and operated shop. Honest, fair prices and 3yr/36k mile warranty. Friendly and patiently answered all my questions. I would plan on going back again. Loan vehicles available.

5

Thorough diagnostic check, fair prices and as always excellent service. "Thank You" to Tatsu, family and crew! Highly recommend!

Thank YOU, Daryl, for your ongoing support! We appreciate you. :-)

- Tokyo Automotive
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