Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1
5

Took my car here (04 wrx) hoping for the best and my expectations were blown away. These guys are awesome (detailed tech notes with pictures and video updates showing the issues that need to be addressed, web based sign in and updates, complimentary wash, they even cleaned the engine bay), not just professional but really cool guys as well. I highly recommend this shop.

5

Service was good, the guys made everything quick and clear, even went the extra mile to fix things not listed. Thanks

4

I have been a customer of this facility for the last 30 years when AKI was the only main tech. Excellent and prompt service by him. My this experience is OK due to fact that they have some new tech. I had to replace the Alternator for my Acura RDX so I had my car towed to this place. I wish they had included diagnosis price of $80 when it was known that I needed alternator replaced (I told them before since tow truck mech told me so). Their price for replacing the part is in the ballpark, so no issue with that. The only concern with the new tech is that he did not even tighten the cable on the new battery (which I had just 2 months ago), thus the car did not start after the work. I noticed and I told him so, once the cable was tighten , the car started and last two days I have no problem. overall, I like this family and will continue to bring my cars for service.

1

This is my yelp review, just reposted on google: After thinking about what happened for a very long time, i decided to go forward with writing my review. I stumbled across this repair shop on google, and through the sheer amount of reviews i thought the place seemed trust worthy. I had a slow oil leak in my car. After explaining the problem, i scheduled an appointment and got a fluid diagnosis and vehicle inspection at the cost of $160. Very steep price. They didnt take anything apart, and they didnt do anything special to find the leak (fluid indicators like i was promised on the phone.) I wanted a professional opinion, and wanted to get it professionally fixed cause money is tight nowadays. They have a nice system that basically allows real time responses and results, which you can easily add or deny services. Once my diagnosis got done, i was slapped with a recommendation for timing chain service for 2 grand. I was extremely worried cause of my very little experience with this kind of problem, so i took my car out of their and went to my gf’s brother for inspection. Basically, he power washed all the oil off (tokyo auto service didnt even bother washing it off) and i drove the car to see where the oil was leaking. I check again after a couple days of driving and wallah, my oil plug at the bottom is the ONLY place with oil leaking. It explains why it leaks slow, and why it always drains really slow. I was appalled, angry and disheartened that this mechanic shop with such great reviews can be so deceptive, greedy and manipulative. The only response to the recommended service was “ohhh your car eventually will need it changed, and its better to do it now then later.” the red flag was that they wanted to change my water pump, etc but none of that needed to be replaced. I literally came in for that small leak, only to realize the true nature of their business and how they handle things. If you are looking for a recommendation on where to get your car fix, i would be extremely careful here, especially if you are on a budget. I love the story of your business, but what you did to me was not right.

5

We had a wonderful day over at Tokyo. They did both cars oil change in under 2 hours. Thanks again for getting us in and out in a timely manner.

4

Our Sequoia was in for an oil change. They kept us updated with texts with notes and pictures. What made our experience so positive is that they keep a digital history of the service details and recommendations for us to review. This will help us plan for future service items in our next visit.

5

They did an amazing job great service they really care about the customer & they are helpful in many ways! Very happy to say that I will be going back to get more work done & leave my vehicle in there hands. I recommend them you won’t be disappointed anointed.

4

The team at Tokyo Automotive are very Proffesional while still giving you a family owned feeling. It was my first time there and I got the sense that what was being installed in my car was top quality. I liked that they took pictures of all the items being replaced. They are a bit more expensive that other shops they are up front about it and I appreciated that. They take pride in the service they give. I would give them a thumbs up.

5

Extremely helpful and extremely competent when it came to serving my vehicle.

5

Great service by great people who know their stuff and care about their customers. Love how they supported first responders and essential workers during this pandemic. Highly recommended!!

Darren's a car guy and comes from the same cut of "Tuner Car" era chops as I do. Absolutely flattered that he chose us to work on his Honda Element, considering he is so meticulous with his vehicles.

- Tokyo Automotive
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