Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1
5

Excellent experience at this shop. Very fair, extremely knowledge and friendly staff. can not say enough good things about them. I would highly recommend them to anybody looking for excellent service and quality work.

5

First rate service. Knowledgeable, friendly and prompt.

Craig I was surprised that dealer gave you a blank key on your Prius. I'm happy that we were able to resolve your issues on your beloved Toyota.

- Tokyo Automotive
5

Xlnt service. Service writer courteous and very precise with photos. Repair done professionally with engine and car wash included. Price of service a little high but in this case you get what you paid for. Xlnt service!

5

Being a first time customer. I must admit I went in a bit apprehensive despite the great reviews others had previously experienced. What ultimately drew me to this auto shop was the consistency of the reviews saying how thorough, transparent and honest the owner was. After having an overall assessment done on my IS350. They electronically sent me an evaluation and recommendations WITH pictures to validate. No other shops that I've been to are this transparent....5 stars right there! If after reviewing their suggestions, the process to accept or decline each recommendation was super easy and very efficient. My car was ready before the time they quoted me and my car went in better looking than when I dropped it off thanks to the complimentary car wash. Thank you Tokyo Auto. You have a new lifetime family member!

Apologize I wasn't there to introduce myself or my parents (I was on vacation), but I'm pretty sure my service manager Rakesh did a great job of doing so. We absolutely pride ourselves on our digital inspections. Not only is it a great sales tool, but at the very least it's a good way to show what we have done with the vehicle and prove our fixes, not to mention it also covers our butts in the case of (seldom) bad customers. My guys had said that yesterday there was a person at the shop they got good vibes with. Really appreciate you giving us the oportunity to work on your Lexus. ありがとうございました!

- Tokyo Automotive
5

This is going to be a little late but after putting just about 1000 miles into may truck. You really get to understand the words "You get what you pay for". After taking my truck to the wrong mechanics twice and the still not fixing the problem I came to Tatsu and right away the service was excellent. I mean above and beon what you could expect. From the beginning the detailed reports the communication you get was amazing. The repairs you made help me feel safe and comfident taking it on those long trips with my Family. I can't say enough about this shop and the team he has working there. Thank you.

Old Toyota Landcruisers keep going for ever! I have one customer with 500K on his. Thanks for the great review!

- Tokyo Automotive
5

This is going to be a little late but after putting just about 3000 miles into may truck. You really get to understand the words "You get what you pay for". After taking my truck to the wrong mechanics twice and the still not fixing the problem I came to Tatsu and right away the service was excellent. I mean above and beon what you could expect. From the beginning the detailed reports the communication you get was amazing. The repairs you made help me feel safe and comfident taking it on those long trips with my Family. I can't say enough about this shop and the team he has working there. Thank you.

Old Toyota Landcruisers keep going for ever! I have one customer with 500K on his. Thanks for the great review!

- Tokyo Automotive
5

THANKS AGAIN TO TOKYO AUTOMOTIVE! My daughter and I are very pleased with the work done in her car, very thorough on the work and pictures were sent as they inspected her car. Sending pictures with explanations shows us why it requires replacements. Over all Tokyo Automotive makes my daughters car safer to drive and clean😁.

Sonny, thanks so much for your patience while we figured out the tricky bits on your daughter's Nissan Sentra. The dash & mass air senor proved to be a bit difficult. Appreciate your kind words.

- Tokyo Automotive
5

It is hard to find a reliable auto repair shop that not only does the regular maintenance but also looks at how the car is running to address possible future problems. The fact that I would drive my 1979 280ZX car across country and not worry about any car problems says a lot about Tatsu and the expert people working with him.

Thanks for the five stars, Roger! :-)

- Tokyo Automotive
5

Tokyo Automotive is a friendly, honest, and professional business. They are thorough, and do trustworthy top-notch work.

5

Great service The complete inspection and recommendations are the best A shop you can fully trust and have faith in!

Thank you so much, Jim! We appreciate the opportunity to serve. 😄👍🏻🚘

- Tokyo Automotive
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