Tatsu was awesome! Very professional and took the time on his off day to even help me. I also received frequent updates from the company about my car. Customer service, professionalism are A1. Will continue to take my car here for all my automotive needs
We honor our warranty even though in terms of mileage you were way out, due to the fact I remembered the Check Engine Light (CEL) being on not too long after we did some major work 2020. To those that might be looking at my response our normal warranty is 3 year 36K. Jay actually forgot that our warranty was as such and though we were the typical 1 year/12K that you might find elsewhere. Thank you Jay for checking in, for the kind words, and entrusting us with your Lexus CT200h.
- Tokyo Automotive