Being a first time customer. I must admit I went in a bit apprehensive despite the great reviews others had previously experienced. What ultimately drew me to this auto shop was the consistency of the reviews saying how thorough, transparent and honest the owner was. After having an overall assessment done on my IS350. They electronically sent me an evaluation and recommendations WITH pictures to validate. No other shops that I've been to are this transparent....5 stars right there! If after reviewing their suggestions, the process to accept or decline each recommendation was super easy and very efficient. My car was ready before the time they quoted me and my car went in better looking than when I dropped it off thanks to the complimentary car wash. Thank you Tokyo Auto. You have a new lifetime family member!
Apologize I wasn't there to introduce myself or my parents (I was on vacation), but I'm pretty sure my service manager Rakesh did a great job of doing so. We absolutely pride ourselves on our digital inspections. Not only is it a great sales tool, but at the very least it's a good way to show what we have done with the vehicle and prove our fixes, not to mention it also covers our butts in the case of (seldom) bad customers. My guys had said that yesterday there was a person at the shop they got good vibes with. Really appreciate you giving us the oportunity to work on your Lexus. ありがとうございました！
- Tokyo Automotive