Hands and Shield

Placentia Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM
| closed for lunch 12 - 1
5

This is going to be a little late but after putting just about 1000 miles into may truck. You really get to understand the words "You get what you pay for". After taking my truck to the wrong mechanics twice and the still not fixing the problem I came to Tatsu and right away the service was excellent. I mean above and beon what you could expect. From the beginning the detailed reports the communication you get was amazing. The repairs you made help me feel safe and comfident taking it on those long trips with my Family. I can't say enough about this shop and the team he has working there. Thank you.

Old Toyota Landcruisers keep going for ever! I have one customer with 500K on his. Thanks for the great review!

- Tokyo Automotive
5

This is going to be a little late but after putting just about 3000 miles into may truck. You really get to understand the words "You get what you pay for". After taking my truck to the wrong mechanics twice and the still not fixing the problem I came to Tatsu and right away the service was excellent. I mean above and beon what you could expect. From the beginning the detailed reports the communication you get was amazing. The repairs you made help me feel safe and comfident taking it on those long trips with my Family. I can't say enough about this shop and the team he has working there. Thank you.

Old Toyota Landcruisers keep going for ever! I have one customer with 500K on his. Thanks for the great review!

- Tokyo Automotive
5

THANKS AGAIN TO TOKYO AUTOMOTIVE! My daughter and I are very pleased with the work done in her car, very thorough on the work and pictures were sent as they inspected her car. Sending pictures with explanations shows us why it requires replacements. Over all Tokyo Automotive makes my daughters car safer to drive and clean😁.

Sonny, thanks so much for your patience while we figured out the tricky bits on your daughter's Nissan Sentra. The dash & mass air senor proved to be a bit difficult. Appreciate your kind words.

- Tokyo Automotive
5

It is hard to find a reliable auto repair shop that not only does the regular maintenance but also looks at how the car is running to address possible future problems. The fact that I would drive my 1979 280ZX car across country and not worry about any car problems says a lot about Tatsu and the expert people working with him.

Thanks for the five stars, Roger! :-)

- Tokyo Automotive
5

Tokyo Automotive is a friendly, honest, and professional business. They are thorough, and do trustworthy top-notch work.

5

Great service The complete inspection and recommendations are the best A shop you can fully trust and have faith in!

Thank you so much, Jim! We appreciate the opportunity to serve. 😄👍🏻🚘

- Tokyo Automotive
5

Took my car here (04 wrx) hoping for the best and my expectations were blown away. These guys are awesome (detailed tech notes with pictures and video updates showing the issues that need to be addressed, web based sign in and updates, complimentary wash, they even cleaned the engine bay), not just professional but really cool guys as well. I highly recommend this shop.

5

Service was good, the guys made everything quick and clear, even went the extra mile to fix things not listed. Thanks

4

I have been a customer of this facility for the last 30 years when AKI was the only main tech. Excellent and prompt service by him. My this experience is OK due to fact that they have some new tech. I had to replace the Alternator for my Acura RDX so I had my car towed to this place. I wish they had included diagnosis price of $80 when it was known that I needed alternator replaced (I told them before since tow truck mech told me so). Their price for replacing the part is in the ballpark, so no issue with that. The only concern with the new tech is that he did not even tighten the cable on the new battery (which I had just 2 months ago), thus the car did not start after the work. I noticed and I told him so, once the cable was tighten , the car started and last two days I have no problem. overall, I like this family and will continue to bring my cars for service.

1

This is my yelp review, just reposted on google: After thinking about what happened for a very long time, i decided to go forward with writing my review. I stumbled across this repair shop on google, and through the sheer amount of reviews i thought the place seemed trust worthy. I had a slow oil leak in my car. After explaining the problem, i scheduled an appointment and got a fluid diagnosis and vehicle inspection at the cost of $160. Very steep price. They didnt take anything apart, and they didnt do anything special to find the leak (fluid indicators like i was promised on the phone.) I wanted a professional opinion, and wanted to get it professionally fixed cause money is tight nowadays. They have a nice system that basically allows real time responses and results, which you can easily add or deny services. Once my diagnosis got done, i was slapped with a recommendation for timing chain service for 2 grand. I was extremely worried cause of my very little experience with this kind of problem, so i took my car out of their and went to my gf’s brother for inspection. Basically, he power washed all the oil off (tokyo auto service didnt even bother washing it off) and i drove the car to see where the oil was leaking. I check again after a couple days of driving and wallah, my oil plug at the bottom is the ONLY place with oil leaking. It explains why it leaks slow, and why it always drains really slow. I was appalled, angry and disheartened that this mechanic shop with such great reviews can be so deceptive, greedy and manipulative. The only response to the recommended service was “ohhh your car eventually will need it changed, and its better to do it now then later.” the red flag was that they wanted to change my water pump, etc but none of that needed to be replaced. I literally came in for that small leak, only to realize the true nature of their business and how they handle things. If you are looking for a recommendation on where to get your car fix, i would be extremely careful here, especially if you are on a budget. I love the story of your business, but what you did to me was not right.

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