Placentia Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
| Buena Park Sat: 8:00 AM - 3:00 PMclosed for lunch 12 - 1
5

Tokyo Automotive helped us on short notice during a summer trip to Orange County; We had a steering rack seal go on our Subaru Outback, which necessitated a replacement rack and associated tie rods, alignment, etc... Jasper worked with us to get an appointment scheduled on one day's notice; kept us updated on work status; provided a loaner car gratis (thank you), and took very good care of us. Jasper was great for communication of clear expectations, pricing, and answering all manner of questions. As an out of state resident, I based my decision on the external reviews for Tokyo Automotive, and one phone call - I knew within 30 seconds of making that call, this was the place. I felt like I was a long term customer, even though this was my first and probably only visit. Thank you!!

5

This is one small family owned company that you can trust to fixed your Japanese made vehicle. Every one are very friendly and professional. Will definitely do business with them again.

5

Quick Efficient Service--Less than the quoted price and honest service. Much better than the agency

5

Great service and value.

5

Once again, easy to get those really small things done. As easy as a phone call and drop by to have a fix take place.

5

I Love going to Tokyo automotive, they are very honest and always make sure my car is safe to drive. I have a 2001 camary and had always taken it to the Toyota dealership in orange for 14 years. I had some service done In 2015 and could not believe the bad communication I had gotten at the Orange dealership. So I decided to start taking my car to Tokyo, It was the best thing I have ever done....They are the best ever..... Super Super nice....

5

A friend referred us and they are great. Very detailed and competitive pricing. I will be going back for all my service needs.

5

I wish I had found this repair service years ago. The service is thorough and quick. Everyone here is courteous and friendly. Give them your business.

5

I took my car to two shops and neither could fix it. I researched shops and found the reviews for this shop and I took a chance. I am very happy that I did. I brought it in, they took good care of it and even got me a courtesy rental. Jasper and Tatsu were very personable and I felt like I was in good hands. As a woman, finding a shop that treats you with respect has been a little difficult, I have to say. But at Tokyo Automotive, I was treated without condescension and I felt confident that I could trust the estimate. I paid for my service and drove off. Later that night, I had a ghastly sound coming from where the repair was. I had my car towed back to the shop and started to worry that things weren't going to work out. I was not in good spirits when I went back and nervous that there was more than met the eye. But again, the gentleman took great care of me. They checked it out, saw what it was, fixed it, and I was on my way. My little car is back in business. It's easy to write a review for a place that is great but when there's a hitch, it can be tempting to lash out. For me, how a company handles it's errors says more about them than how it handles those transactions that went all rosey. Jasper and Tatsu, again treated me with respect, they understood my anxiety about having to come back, they saw me right away, and I left feeling great. This store is a gem. I am a customer for life and would happily refer anyone to them. Thanks to everyone at Tokyo Automotive, you guys are top notch.

Hyundai Accents are great little cars. It's too bad that many owners treat them like disposable cars ...except for you. You Karla have seemed have kept up on this little gem's maintenance, thus we believe that car will go another 120K miles.

As for the kind words, absolutely we take care of our customers, and own up to our mistakes. I really appreciate that you gave us the benefit of the doubt instead of "lashing out" Sometimes the best customers are those that understand we are human and allow us to make mistakes. Thank you!

- Tokyo Automotive
5

This was our first time visiting Tokyo Auto Repair but it won't be our last. Their costs were nearly half what the Lexus dealership wanted to charge us. Aki and Jasper were honest and prompt. We will be bring our Lexus and Prius to Tokyo Auto Repair from now on!

Thanks so much for bringing by your RX400h for initial inspection and later the Lower Control Arm Work. Yes, I know the Lexus dealer is SOOO much more money. Appreciate the kind words.

- Tokyo Automotive