There are two young caucasians employee there. One of them are ver nice and kind but the other one at reception desk is very mean and rude. I got the email reservation replay but he said they didn't accept it. It's only 9am around. For my honda acrrord oil change, I was asked to leave my vehicle for the rest of whole day and charge for $125 before the tax. What's more , the mean caucasians also said, the tokyo auto price just twice and triple higher than other store.He let me make sure to confirm and accept that, unless they are very busy, they sent me to others cheap auto. Great job! 9 hours for planning to oil change at Tokyo Auto. Os that the famous service? Great attitude for fantastic morning. Regarding your reply, Kevin’s attitude 100% represents your store’s value. Tokyo Auto only take prime customer who didn’t care price and time at all, right? I had already compromised to accept the oil change price until he told me wait 9 hours at rest of the whole day only for oil change service. I was really disappointed by your attitude not only unreasonable price !
Hi Nova, thank you for stopping by yesterday. Apologize if you felt that respectfully declining to work on your car was being mean and/or rude. After speaking briefly with you it was evident that we were not a good fit. Kevin noticed your primary concern was price and it was clear that no matter what we did, you would not leave here happy. It was at that point we decided it was best to cut ties and respectfully decline to work on your car. We figured it was better if you left here without having spent any money. Although I am happy when (& if) we save you money, that is not our primary focus. Our focus is to give you a well functioning, safe, and reliable vehicle and that (to be frank) requires money. We're perfectly comfortable saying this, but we are not everyone's savior. If you are the type of customer that insists on a shop with ASE certified technicians, a 3yr/36K, and having quality parts, then I am your shop. We do not cut corners, nor do we turn a blind eye to anything worth noting on your vehicle. We are not the shop that will do a $39 oil change.
- Tokyo Automotive