Placentia Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
| closed for lunch 12 - 1Buena Park Sat: 8:00 AM - 3:00 PM
1

If I could give zero stars I would. I caught them telling me layers and layers of lies after I would point certain things out then they would apologize for there mistakes and cover with other BS. Just don't lie to the customer be straight forward.

5

I've been bring my vehicles here for several years now and have been pleased with the service. The guys at Tokyo Automotive have been fair and honest, without the high pressure upselling of services that I've experienced at the dealerships or other shops. I'd definitely recommend this business for your vehicle service.

Thanks for the five stars, Sunny! We appreciate your support and look forward to seeing you again next time. :-)

- Tokyo Automotive
5

Up front and give you the info straight. You can probably find a little cheaper but not with the warranty on work they provide. They even give you a lift home. This was my first time there and I would go back. I did the Tokyo Special and even though I was hesitant at first due to the price, it ended up being worth it. They noticed some issues the dealer didnt notice. No pressure to do any work. They explained what needed to be done sooner than later, what could wait and what should be watched. Definitely a shop to look at for your auto maintenance.

Thanks, Brian, for the kind words. We appreciate your support and how you value the extra time and care we provide. Have a wonderful week! :-)

- Tokyo Automotive
5

Excellent!!!

Thank you so much, Marta! Have a wonderful week! :-)

- Tokyo Automotive
5

Great people, that do a fantastic work on my Toyota Prius. I would recommend Tokyo Auto Repair to all !!!!!!

Thank you, Meredith, for placing your trust in our auto repair team. We appreciate your support. :-)

- Tokyo Automotive
1

Charged me $100 to test my vehicle with a tool I could have borrowed from an Auto parts store for free, and then didn’t check anything else, what did I even pay for? I feel ripped off, told me my head gasket was blown and quoted me almost $5000, that’s insane!

I'm sorry that you feel that way about our service. We do employ ASE certified Master technicians, so we cannot simply give away the diagnosis time. I get it., there are other shops out there that are significantly cheaper. Not all of them have a 3 year 36K warranty. Not all of them employ ASE certified technicians. Not all of them offer a loaner while your car is being worked on. We are likely 1.2 to 1.5 times more expensive than those shops for that reason. We actually charged you $95 for what we originally quoted you $190 for. Once we knew that it was the head gasket we didn't see any point of going any further, and charged for the 1/2 hour that it took us. Regarding your comment about the "Auto parts" tool, yes it is a radiator pressure tester. I'm sure that a you tube video could've taught you what sort of pressures constitute exhaust blowing into the coolant. That's actually the best way on a car that is running somewhat well to diagnose. A compression test would've likely not been able to accurately diagnose. $5000 is a bit of an over-exageration. $4370. That's without cutting any corners. That also includes a timing chain kit, all the drive belts, thermostat, head bolt set, a freshly machined head, etc. The simple fact is the car is 1986 Toyota Pickup RV conversion, and any car pre-2000 we cannot take the chance to skimp on anything. I hope you find some resolution to your problem.

- Tokyo Automotive
5

Everyone was great. They explained the repair and offered a good price. Their shop was busy and clean. I had my timing belt replaced and the turn-around was quick. They even washed and vacuumed it. They also provided me with a loaner which was unexpected. I would recommend this shop to everyone and I will take my car to them for any service or repairs

Thank you, TM Ferris, for the excellent recommendation! We are delighted to serve you and your vehicle, for we love what we do. Happy New Year! :-)

- Tokyo Automotive
5

If you keep a car for a long time, you need a good independent mechanic. I've been using Toyko Automotive for almost 30 years. Needless to say, I'm a satisfied customer.

Thanks for the 5 stars and Happy New Year!

- Tokyo Automotive
5

Everyone at Tokyo Automotive Repair was friendly, professional, and respectful. I felt that they gave me an honest opinion of work needed on my car. I especially liked that they emailed me a digital inspection report that contained photos of the inside of my car, so that I could see the parts that needed replacing.

Thank you, Laura, and Happy New Year!

- Tokyo Automotive
5

Tokyo Automotive always gives their all from the staff in the front to those in the garage. It's always a pleasure and they are very thorough with the work they do.

Thank you, Eddie, for the great review. We sure appreciate you! Wishing you and yours a very happy holiday season!

- Tokyo Automotive
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