Hands and Shield

Placentia Auto Repair

Tue - Fri: 7:00 AM - 6:00 PM
 | closed for lunch 12 - 1
2

My experience with Tokyo Automotive provided me with the laziest, most expensive, incorrect and time consuming diagnostics I have ever received from a shop. Was having O2 sensor issues on my 2004 Tundra. Brought it in to Tokyo Automotive and paid $204 for diagnostics and was quoted $2587.78 to replace the entire catalytic converter system, and three weeks without the truck for the parts to get there. This didn’t seem right to me because the entire system was just replaced, lucky for me and unlucky for the shop I am an industrial electrician by trade and one 30 minute YouTube video and 15 minutes under the truck later I found it was a loose wire causing the issue which I was able to fix for no cost at all. Not exactly sure how the shop would’ve handled the misdiagnosis because thankfully I never went through with the work but I find it hard to believe they would’ve been honest with me after leaving me without my truck for 3 weeks and charging me $2500. They likely wouldn’t have said a thing. The entire experience as a whole wasn’t terrible Kevin at the front desk was great, the dogs in the office are adorable and friendly, and they have a great system to update you on work done to the vehicle but they failed at the most important thing in a big way: actual work being done.

5

5

5

5

Excellent service. Knowledgeable technicians and service writer. Up and running and will certainly use them again!

5

Rakesh was super awesome, helpful, & understanding! They were efficient and got my car back to me quickly! Thanks fellas! Update: this time Kevin was the service guy and, again, was fantastic. super helpful! I appreciate these folks and will come back to them!

Jose, thanks for having us work on your RX300 & thanks for the kind words!

- Tokyo Automotive
5

Friendly staff, and owners. Thorough work. Why haven't I discovered this group years ago? I wish I had.

5

5

Brought my daughter’s Subie in because she had been complaining that her car was stumbling at times and her check engine light came on. George was really thorough on the test drive and his report and recommendations for repairs were very detailed and gave me confidence in the shop. I have been looking for a reliable shop that I can trust to take care of my daughter’s car. I am very happy with the work that Tokyo did and they will be taking care of my cars from now on.

George is very thorough in his inspections. One of the things I love about having him on staff as a technician is that he's former service writer and knows what the front office is looking for and ultimately what the customer wants; which makes his very articulate descriptions that much more valuable. Super happy you brought your Subaru to us.

- Tokyo Automotive
5

Chris thanks for the 5 stars and thanks for entrusting your Toyota Matrix to us.

- Tokyo Automotive
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