Placentia Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
| closed for lunch 12 - 1Buena Park Sat: 8:00 AM - 3:00 PM
5

I have gained trust in this shop and family. They took care of my Nissan a few times for major repairs and maintenance and each time my car ran better then ever before. They do things right with professionals and the prices are worth their service and satisfaction.

5

Great place! Totally appreciate the professionalism. I can trust leaving my car there to be repaired and maintained.

5

Tokyo special 21 point check for the car. Had some new brakes installed. Had some new windshield wipers put in. Had some new windshield wiper fluid put in. Had a new battery installed. Had new oil put in. Had scheduled my next semi-annual appointment/check-up for the car. The Tsuchida Family has been taking care of my car for over 15 years. Thanks Tokyo Auto.

1

I have been a long term customer and referred many people to Tokyo Automotive, but have to agree with L.C. that Tatsu has a new business model. I took my older Lexus to Tatsu because several warning lights had come on and the car was riding rough. I heard from Tatsu later in the day that a coil needed to be replaced. It was the #4 coil and spark plug and wires also need to be replace. He told me in writing it would be $780. or $1075.34 to replace the front 3 coils and plugs or he stongly suggested doing all 6 for $1939.64. I hung up and called a friend who is a mechanic and he said the prices were not right. Was I sure? I was referred to Dr. Mechanic in Placentia and call Tatsu at Tokyo to pick up the car. He charge me $160 for diagnosing the problem after telling me I should do all coils since every time to diagnosis would be $80. At 5:30 I drove my car to Dr. Mechanic and at 10:30 the next day my car was ready for a total of $248.37. If I had all 6 coils replaced per Dr. Mechanic the cost would have been $1100. As a courtesy to Tatsu parents, before posting on Yelp (my first time) I called Tatsu to get an explanation, apology or whatever. His answer was "I am not the cheap guy anymore." I pick up the Lexus and left my Tundra at Dr. Mechanic for brakes, oil change and rotation and will now be referring my friends and family to him.

Vince, I appreciate the many years you've been coming to our shop. I realize that from your standpoint what we're doing may seem like such a betrayal of who we were back then, but the way we were doing it back then and being able to keep it affordable for everyone would've forced us to underpay our employees or either that or force my dad to work well beyond retirement years. When faced with that decision, and we weren't willing to skimp on quality, we went with the high quality business model.

...and I get it the replacement of ignition coils and spark plugs is way cheaper at some places. But if I charged what that other shop charged, I could not afford to have a master technician on staff, I could not afford to give my guy's benefits, and I certainly would put the cheapest stuff on your car and hope that it doesn't come back within a year.

I just want to be the better shop, and sorry if I didn't state ahead of time that we've changed. Its so seldom that you come nowadays, that I forget that some of you remember us as the old version of us.

- Tokyo Automotive
5

My Family and I have been coming to Tokyo Auto for 30+years they provide quality service at price you can Afford! If you need help with your automobile I strongly recommend you bring it here to be fixed!

Arigato 小杉様! Thanks for your support of our family business, by that I mean you too fam! Hope all is well with your dad's Toyota Corolla and Mom's Prius! Tatsu

- Tokyo Automotive
5

Great service and reasonable prices.

Thanks for allowing us to work on your Tacoma! Toyota Trucks are renowned for their hold-up in value and their rugged durability. Anything we can do to prolong the life of that pickup!!!

We'll see you on 5/9 for that next oil service.!

- Tokyo Automotive
5

Excellent and friendly service!

Thanks for the many years you've been bringing your Honda Civic to us!

- Tokyo Automotive
5

Prompt service and skilled work performed.

If that Temporary fix of the splash-guards on your Honda Civic doesn't work then let us know. We'll order up some new ones for you!

- Tokyo Automotive
5

I'm on the road a lot and I know my car needs to be in tip top shape in order to get me to places without delays. I took my car in for a normal oil change thinking I'm going to be in and out fast. But they actually take the time to look through and see if anything else is wrong with the car that I should be aware of. Tatsu took the time to go over each item with me, and for someone who doesn't know much cars like me he put it in layman's terms. I'm glad I took my car in to the shop and would recommend people to go here for an honest job done right.

Yeah, well us mechanics have a bad old habit of "mansplaining" stuff, and I'm glad I didn't come off that way. Your 2011 Scion is a good example. Thanks for allowing us to the repair and maintenance on your TC. Sounds like it's running tip top!

- Tokyo Automotive
5

I looked online for recommendations for repairs for my 2008 Infinite G37 and the best reviews were for Tokyo Automotive Repair. Also I needed my car towed as the starter would not work. The AAA tow truck driver ask where I wanted my car towed to and I told him Tokyo Automotive and he said I would very happy as these guys are real professionals and fair. So between online review and the tow truck driver I felt good I was going to the right place. And it turned out Tokyo was just as good as the reviews. I was very pleased with the whole process. I was told they would evaluate the car and get back to me. The next day they gave me a full assessment and what need to be done which turned out to be the starter. It was due for the next service so I asked them to take care of that. Got the car back right on time as they promised and I am very pleased with the whole experience and how well I was informed when I called to see how the work was in progress. Car runs great again and I would highly recommend Tokyo to my friends and family even for routine maintenance .

Infiniti vehicles are great cars and your G37 is no exception. Thanks for allowing us to not only replace the starter, but to also do some of the things on the car that prolong the life of the vehicle. It would absolutely suck if we put a starter in it and a month later something fails to make that starter worthless. Thanks again for supporting our family business.

- Tokyo Automotive
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