Tokyo Automotive helped us on short notice during a summer trip to Orange County; We had a steering rack seal go on our Subaru Outback, which necessitated a replacement rack and associated tie rods, alignment, etc... Jasper worked with us to get an appointment scheduled on one day's notice; kept us updated on work status; provided a loaner car gratis (thank you), and took very good care of us. Jasper was great for communication of clear expectations, pricing, and answering all manner of questions. As an out of state resident, I based my decision on the external reviews for Tokyo Automotive, and one phone call - I knew within 30 seconds of making that call, this was the place. I felt like I was a long term customer, even though this was my first and probably only visit. Thank you!!