Placentia Auto Repair

I absolutely love this place! Professional and clean and courteous

I reached out over the weekend in need of rather quick services. Reaching out during closed hours you would expect a business to ignore calls if they were in the shop. Not here I was able to speak with them and get set with a solid estimate that they stuck very close to even after getting into the vehicle. Communication was amazing with them, they provided a loaner vehicle that allowed me to not fall short getting to work and they have an amazing way of communicating problems found during diagnostics. Communication can be difficult from a shop to a customer who isn’t familiar with auto maintenance but theses guys use a system that can help anyone understand those “extra” tag along. Without any question spend the money and get it done right here.

I am so happy that I found Toyko Automotive Repair. They are great. They send reminders for appointments, estimates and work approvals. They are very efficient with time and repairs and return my car quickly. They are also great about being available and have gone out of their way to help when I have had unexpected problems. I would not take my car anywhere else.

Always fast honest work. I’ve relied on them for years now.

They take care of the customers here and go the extra mile to answer any questions and concerns you have. I mistakenly thought a technician might have over tightened some stuff on my car, but they were willing to explain and show me the care they put into their work, even the simple things. Turns out they were right from the start, and did all the work with the proper steps (including torque specs if you care about that). Their inspection system is great, with pictures and details that you would want. They don't force repairs upon you and only recommend what they honestly think you need. Go here rather than the express automotive shops that don't put care into their customer's cars. You will rest easy knowing that Tokyo Automotive will take care of you.

It's was an awesome experience dealing with such knowledgeable mechanics. Their point of sale system made it extremely easy to get through the process without the need for any paperwork.

This place gave an excellent overall service. They thoroughly checked the whole car to see if everything was up to par. The prices were very good, as I compared them with another shop, and they were honest, and they use master technicians to make sure the best service is provided. They also dropped me off and picked me up from my home when the car was ready. They also have loaner cars if needed. It’s definitely worth coming and pretty much everything you want in a car service shop!

Great shop for Japanese imports. I appreciate the photo updates. Very courteous staff. Will be back.

Rakesh was professional and helpful. I appreciate the thorough walk through of the repairs and the photo updates. Kai-San was kind to explain the shop, the services and even drove me back home. Will be back.

They even dropped the car off at my house and gave me a loaner