A Question of Honor: The Tokyo Automotive Difference
For 40 years, Aki Tsuchida and his son, Tatsu Tsuchida, have been providing Placentia with the very best auto repair that money can buy. This hasn’t happened by accident: our path to greatness has been intentional and informed by the Japanese values of honor and family legacy.
“I might make more money working in cubicle, but I want to carry on my dad’s legacy. I want to be a better shop, even if that means bringing up the industry. I just want to keep getting better, and I want something that is uniquely mine. I want to uphold the family reputation and legacy. I want to be involved in my community and being a part of it. It is not enough to take their money. I don’t want to be just about that. It’s about fixing it right,” says Tokyo Automotive owner Tatsu Tsuchida.
This commitment to excellence is mirrored in all of the work we do at Tokyo Automotive. We don’t just want to take your money, we want you to know you can trust us to do only the work that needs to be done, without upselling, and turn around the highest possible workmanship. We continue to search for the best auto mechanics to add to our team, and we won’t stop at mediocrity. Tatsu trained in Japan and learned a lot about the crucial importance of a good reputation. This is where he was inspired to carry on his father’s legacy.
Our reputation matters to us, and we want to build strong relationships with our customers. We want our customers to come back to us again and again because they know that they are the best and can trust us. We want our customers to trust enough to loyal to us.
Loyalty has to be earned, as does honor. We’re here to get both.