Professional service, knowledgeable, and friendly, make me feel very comfortable and trustworthy.
Been coming here for years. Reasonable prices and personal care about you and your car. They fix what is needed and don't try to witch hunt for unneeded things.
Excellent service! I received a detailed report of the services provided, the current condition of the vehicle, including everything under the hood that was checked, fixed, needed to be fixed and/or future services recommended, as well as things to keep an eye on. Very professional and thorough.
They are also very accommodating in assisting with transportation while they work on your vehicle and will arrange for a ride or a rental car.
I am exceptionally pleased with the work and highly recommend this company. My car runs like a top!
Tatsu,Jasper and the team are amazing!. Got the brakes and tires done in a few hours. Will be back soon for an oil change. Thank you Tokyo Auto
These guys did a great job on my Nissan Sentra! Thanks again guys.
trustworthy, dependable, affordable, convenient, accommodating
I am very happy with the job they have done thank you i will recommend more people to come to you guys
Not happy with this place. I took my car in for an alignment and an oil change. Instead I received an oil change but no alignment work was done! Instead this shop performed a bunch of unauthorized work and tried to stick me with a $428 bill yet my main purposes was to have an alignment done. I asked to speak to the "so called" manager but he refused to get on the phone with me. Very shady and crooked place. If any part of my comments are edited or misrepresented I will sue this place.
Sent a letter. Contents of the letter below.
I’m sorry. There’s no other way to put it other than I’m sorry. You had a bad experience with us that is uncharacteristic of my service writer. He assumed too much when he thought could take some liberties due to our friendship and he got a hard lesson that not all friends are loose with their money. He’s apologized and people are human. They make mistakes from time to time.
As for the work that was performed, we felt the shaking was rather severe, hence we did the balance of the tires first. I know you came in asking for an alignment and an oil service, but I tried to steer you towards an inspection packaged with the oil service. You even signed on it, but it seems to have gone unheard/unseen in the jovial “hello old friend” pleasantries in the morning. We really just wanted to see what was more of a priority, instead of blindly just going with what you wanted.
I’ve enclosed a check in refund of the full amount of the bill $XXX.XX. I hope we can remain friends.
Very helpful regarding a tough to determine issue. Everyone took the time to listen and help. Thanks. Shout out for Jasper.
Tokyo Auto Repair is a great place to have your car serviced. Tatsu is honest and answers all of my questions. Every time I take my cars there they fix what's wrong with it and then inspect it to give me suggestions and advice on other service items but with no pressure. It's nice to have an auto repair place that you can trust.