excellent as usual
Always great service. They give you an honest assessment of recommended maintenance. Thanks Aki, Tatsu, and Nicole.
Excellent service by Tatsu and his team. I went here to install some sway bar end links and get a service change. He was able to meet my request to service my car in a timely manner.
He is very keen on his skills and even found the issue with the transmission that was not observed by other mechanics.
He never oversold me on anything and even made sure to explain what he was doing for the car.
Very professional and through. Everything is laid out for you.
I would come here again.
My truck hasn't run this well in years. Soooo nice. Thank you!
Tatsu at Tokyo Automotive Repair answered my request for information immediately. He was patient with my questions and when I worried about the charges to have my car towed as far as his shop, offered to split the extra cost.
It was well worth going a few more miles to be able to communicate with someone who had the patience to explain things in detail and address all our concerns.
Our car was repaired in a timely way for a reasonable price, and it was a pleasure working with everyone there.
Great customer service; owner's are great people
Excellent service, can always depend on Tokyo Automotive to get everything right.
Does great quality work. My Subaru is running strong after major service. Thanks!
good service & fair pricing
It is just my 2nd time getting my car serviced by Tokyo Automotive. I was referred by my son-in-law and later by my brother but I still checked out their reviews. So far, I have been impressed by their customer service - they are timely and responsive to questions and concerns. Nicole and Tatsu, who I've never met, really seem to know their stuff, are courteous and very helpful even just on the phone. After the first time, I thought their service was great but prices were a little up there, however, I could sense they were trustworthy and valued their customers. So I came back a 2nd time for an oil change and although pricier than what I have been used to, they did not hit me with new needed repairs. That gave me more confidence in their integrity as a service provider. This last time, I met Aki (the owner) and his wife and I see now why this business they established is so successful - they still have the old values of honesty and respectfulness.
I had the pleasure of working on your 2010 CR-V. Hondas are great cars when well treated. I recommend that the tires be replaced before late autumn or early winter rains happen. 3 of the 4 tires are feathering and are near their wear indicators; just a poor design by the manufacture.
I'm glad you mentioned price. My hope is that with the extra attention to detail, the better warranty, and my better trained staff are all worth it. Truth is the industry has too many shops that do it halfway, and do such a poor job, that my larger vision is to better and pull up the industry. Too many garages charge so little that they barely pay the rent and feed themselves. I appreciate your support of our family business.